Privacy Policy


Effective Date: 12 August 2025


At Shivay Hero, we value your privacy and are committed to protecting it. This Privacy Policy explains how we handle information when you interact with our website.


1. Information We Collect

  • We may collect personal information such as your name, phone number, and email address when you contact us voluntarily through inquiry forms, service requests, or other communication channels.
  • We do not collect sensitive personal data without your knowledge or consent.


2. How We Use Your Information

We may use your information for the following purposes:

  • To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about our services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.
  • To improve our website and customer experience.
  • To comply with legal obligations.


3. Cookies & Analytics

  • Our website may use cookies or analytics tools to improve user experience. These do not collect personally identifiable information without your consent.


4. Sharing of Information

  • We do not sell or rent your personal information to third parties.
  • We may share your information with trusted partners or service providers only for operational purposes (such as communication, servicing, or insurance support).


5. Data Security

  • We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.


6. User Rights

  • You have the right to request access, correction, or deletion of your personal data.
  • You may also opt-out of marketing communications at any time by contacting us.


7. Third-Party Links

  • Our website may include links to other websites. We are not responsible for their content or privacy practices.

8. Updates to This Policy

  • We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.


9. Contact Us

If you have questions about this Privacy Policy, please contact us:

📧 Email: vipul@shivayhero.com

📍 Address: Shivay Hero, Surat, Gujarat, India